Finding the right levers in the organization requires a systems thinking approach in order to create sustainable excellence. While the desired outcome might be improved financial performance, focusing on the financials is like trying to play basketball while watching the scoreboard. The CEO of a company I used to work for described it like this. While money is critical to the organization's survival and it is the “life blood” of the organization, it is not the only reason the organization exists. Like a basketball team, the organization focused on how the "team" worked together to move the ball down the court and put the ball through the customer's “hoop” time after time. The more we put the ball through the hoop, the more satisfied the customers were, the more they requested our services (repeat business), and the more they told their friends about the organization (referral business). Consequently, the organization enjoyed exponential growth and financial success.
Achieving and sustaining high performance requires a systems thinking approach that identifies the right levers to achieve sustainable organization change and excellence.
Achieving and sustaining high performance requires a systems thinking approach that identifies the right levers to achieve sustainable organization change and excellence.
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